Recall: ACCU 2 DUO Z1 rechargeable batteries manufactured before September 2019
As a precautionary measure, Petzl is voluntarily recalling its ACCU 2 DUO Z1 rechargeable batteries with serial numbers below 19Hxxxxxxxxxxx.
September 9 2019
Archive
Published September 09, 2019 Updated November 29, 2019
The model numbers of affected products are E80BHR (DUO Z1), E80BHR UK (DUO Z1 UK),
E80DHR (Pack of 5 DUO Z1) and E80001 (ACCU 2 DUO Z1).
Identifying the serial number on the ACCU 2 DUO Z1
Context
We have found a compliance discrepancy in the case material of ACCU 2 DUO Z1 rechargeable batteries. As a result, the ACCU 2 DUO Z1 rechargeable batteries no longer comply with ATEX Z1 performance requirements.
We ask you to immediately stop using any ACCU 2 DUO Z1 rechargeable batteries, and to return the products to us for a warranty replacement.
No accidents have been reported. However, as Petzl is committed to delivering products of very high quality, and as a precaution, we are doing a voluntary recall of the affected products.
If you have an ACCU 2 DUO Z1 that falls within the scope of this recall, Petzl asks you to contact After-Sales Service for a warranty replacement.
Procedure
If you have an ACCU 2 DUO Z1 that meets the above criteria, please contact your After-Sales Service to receive a compliant replacement battery.
After receiving your message, we will send you a prepaid voucher for returning your battery to us.
After receiving your battery, we will send you a compliant replacement battery as soon as possible.
FAQ
- Why the recall?
We have found a compliance discrepancy in the case material of ACCU 2 DUO Z1 rechargeable batteries. Laboratory tests have shown that this material discrepancy weakens the seal of ACCU 2 DUO Z1 batteries. As a result, the ACCU 2 DUO Z1 rechargeable batteries no longer comply with ATEX Z1 performance requirements.
- Have there been any accidents with these batteries?
No accidents have been reported. However, as a precaution, Petzl decided to voluntarily recall any potentially affected batteries.
- I need to work; can I still use my lamp before returning it to Petzl?
No, you must immediately stop using the lamp and the rechargeable battery.
- Are other ACCU 2 batteries affected?
No, only these ATEX batteries are non-compliant.
| Not affected | Affected if the serial number is below 19Hxxxxxxxxxxx |
- Are other lamps with rechargeable batteries affected by this recall?
No, only the new DUO Z1 lamp and its ACCU 2 DUO Z1 battery are affected by this recall.
- What replacement options are offered?
- Replacement with a compliant battery (available January 2020), and a PIXA Z1 headlamp sent to you in the meantime.
- Replacement of your DUO Z1 lamp by other Petzl products of your choice, for an amount equal to the purchase price of your lamp + 20%.
- A refund on your lamp, on presentation of a copy of the purchase invoice.
- What is the return procedure?
Depending on your choice, the After-Sales Service in your country will do a replacement, exchange or reimbursement for your DUO Z1 lamp or ACCU 2 rechargeable battery. For this, you must contact the After-Sales Service in your country.
Contact form or aftersales@petzl.com
- In case of replacement of the lamp with other Petzl products, how do I order the products?
After receiving your lamp and its purchase invoice, the Petzl After-Sales Service of your country will process your order for the replacement products. You can choose products from the Petzl catalog for a total amount equal to the purchase price of your lamp + 20 % of the recommended retail price (including tax). Contact your usual dealer for the retail prices on Petzl products.
- What are the shipping arrangements for returning products?
Petzl will send you packaging approved for shipping Li-Ion batteries.
- Who will pay the shipping cost for the return of the product?
All shipping costs for lamps or batteries are of course paid by Petzl. Contact the After-Sales Service of the distributor in your country to obtain a prepaid return voucher.